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Call for Speakers

The Professional Association for Customer Engagement is looking for you. Come be an even more valued industry leader by being a Speaker for the
PACE Annual Convention & Expo 2020 (ACX’20).

PACE Annual Convention and Expo Speakers

Are You THIS Crazy Leader?

Is it you that looks at other leaders and wonder who, how, and what? You wonder who influenced them to want to be better. You wonder how you can inspire better performance in others. And you’re asking if you’re crazy for not helping more people and what you can do…

Here’s what you can do today!

Be a PACE ACX’20 Panel Speaker and share what you’ve learned. Now is your time to make a more significant impact on our industry, and we’ll take care of your convention registration.

Are you ready to share insights in these Breakout sessions:

  • How To Connect VOC With Your Firm’s Key Operational Drivers
  • So Many Tools, So Many Metrics, Yet So Many Unhappy Customers: How to Truly Impact Your Company’s CX
  • Customer Journey Mapping – How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers
  • The Next Generation of Quality Assurance: From Scoreless Score Cards, to Privacy, to Customer Sentiment – Learn What’s Coming Next
  • The Complexities of the Modern-Day Employee Experience and How to Unlock a Better and Simpler Customer Experience
  • Omni Channel – What’s Real and What’s Next
  • Key Components of Successful Client Relationship Management in A Multi-Vendor World.
  • AI – Taking Contact Centers and CX to the Next Level
  • Integration of Chatbots and Other New Technology

Submission Guidelines

To be considered as a Panel Speaker, please provide the following information:

  • Which session or sessions would you like to participate in?
  • Brief bio & overview of your experience & expertise
  • Full contact information: name, title, organization, phone and email


The deadline for submission is January 17, 2020.  Selected speakers will be notified by January 31, 2020.
Please send all materials to Kayci Vincent at

We look forward to you helping the industry grow at PACE ACX’20.

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