[vc_row full_width=”stretch_row_content_no_spaces” parallax=”content-moving-fade” parallax_image=”65″ wpex_bg_overlay=”color” css=”.vc_custom_1540397764754{padding-top: 150px !important;padding-bottom: 150px !important;background-position: center;background-repeat: no-repeat;background-size:cover;}” wpex_bg_overlay_color=”#ffffff”][vc_column][vc_single_image image=”936″ img_size=”large” css_animation=”fadeIn” alignment=”center”][vc_custom_heading text=”SESSIONS” font_container=”tag:h1|font_size:40|text_align:center|color:%23285c8d” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1579779434406{padding-top: 30px !important;}”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1578342816529{padding-top: 50px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;background-color: #ffffff !important;}”][vc_column offset=”vc_col-xs-12″][vcex_teaser text_align=”center” heading=”Sessions and Speakers” img_size=”full” heading_weight=”700″ heading_size=”20″ heading_transform=”uppercase”]PACE is proud to continue our tradition of providing sessions on the latest trends, best practices and solutions on the issues and concerns you face today.[/vcex_teaser][vc_column_text css_animation=”fadeIn” responsive_text=”true” color=”#000000″ font_weight=”normal”]

 

Here’s what you’ll learn about in the ACX20 breakout sessions:

• How To Connect VOC With Your Firm’s Key Operational Drivers
• So Many Tools, So Many Metrics, Yet So Many Unhappy Customers: How to Truly Impact Your Company’s CX
• How Will the Gig Economy Help Us Rethink Customer Support in the Digital Age?
• Customer Journey Mapping - How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers
• The Next Generation of Quality Assurance: From Scoreless Score Cards, to Privacy, to Customer Sentiment - Learn What’s Coming Next
• The Complexities of the Modern-Day Employee Experience and How to Unlock a Better and Simpler Customer Experience
• Omni Channel – What’s Real and What’s Next
• Key Components of Successful Client Relationship Management in A Multi-Vendor World.
• AI - Taking Contact Centers and CX to the Next Level
• Integration of Chatbots and Other New Technology
• Gamification in Your Contact Center
• TCPA - Recent Enforcement Actions and Class Actions Addressing Affiliate Marketing, Consent and Vicarious Liability
• Privacy, CCPA and the Future of Privacy Regulation
• The Future is Now - Call authentication and what call originators need to know to obtain authentication and why it is critical to minimizes call blocking

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